Inno Supps Privacy Policy

Last Updated: October 28, 2025
Effective Date: October 28, 2025

1. Overview

The Clean Supps LLC (DBA Inno Supps) (“Inno Supps,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, share, and protect your data when you visit our website, make a purchase, subscribe to communications, or interact with our services globally. It applies to all websites, mobile applications, and online services operated by Inno Supps that link to this Policy.

By using our website or services, you consent to the practices described here and in our Terms & Conditions.

The Clean Supps LLC (DBA Inno Supps) is the data controller responsible for processing your personal data.

Our primary data operations are based in the United States. For users in the EU/EEA or UK, Inno Supps acts as the data controller under applicable local data protection laws.

2. Information We Collect

We collect information that you provide directly and information automatically through your use of our Site and Services.

A. Information You Provide

When you:

• Place an order, create an account, or subscribe, we collect your name, email, billing/shipping address, phone number, and payment details.
  

• Choose to save payment information, we store it securely via our PCI-compliant payment processors.
  

• Contact us or participate in promotions, surveys, or reviews, we may collect communications, feedback, or user-generated content.
  
  

B. Automatically Collected Information

When you browse our Site, we may automatically collect:

• IP address, browser type, device ID, operating system, referral URLs, and usage data.
  

• Information through cookies, pixels, and analytics tools (e.g., Google Analytics, Meta Pixel) to help us understand behavior, measure campaign performance, and personalize experiences.
  See Section 8 for more on cookies and tracking.
  
  

C. Sensitive and Health Data

If you use our health-related features or integrations, we may process non-medical health data (such as fitness activity, metrics, or nutritional preferences) only to provide personalized insights.

We do not sell or share health data with third parties for marketing or unrelated purposes.

3. How We Use Your Information

We use personal data to perform our contract with you, fulfill your orders and subscriptions, and carry out the following purposes:

• Process and fulfill orders, subscriptions, and payments
  

• Communicate order updates and provide customer support
  

• Improve our Site, products, and overall user experience
  

• Send marketing communications (where permitted by law or consented to)
  

• Detect and prevent fraud, misuse, or unauthorized activity
  

• Comply with legal, accounting, and tax obligations
  
  

We retain personal data only as long as necessary to fulfill these purposes or as required by law.

Where required by law, we rely on the following legal bases to process your personal data:

• Contractual necessity: To fulfill orders, subscriptions, or customer service requests.
  

• Consent: For marketing communications, cookies, and SMS/MMS programs.
  

• Legitimate interest: To improve our services, prevent fraud, and protect our legal rights.
  

• Legal obligation: To comply with tax, accounting, or regulatory requirements.

We do not engage in automated decision-making or profiling that produces legal or similarly significant effects for individuals.

4. Sharing and Disclosure of Information

We do not sell or share your personal information as those terms are defined under the California Consumer Privacy Act (CCPA/CPRA).

We may share limited data only with trusted partners who help us operate our business, including:

• Payment processors (for secure transactions)
  

• Shipping and logistics providers (to deliver your orders)
  

• Email, SMS, and analytics vendors (to send authorized communications or analyze trends)
  
  

These partners are contractually obligated to safeguard your information and use it only for the agreed purpose.

We may also disclose data:

• To comply with legal obligations or lawful requests
  

• To protect our rights, safety, or property
  

• In connection with a merger, acquisition, or business transfer (subject to privacy safeguards)
  
  

If we receive lawful requests for data from government or regulatory authorities, we will disclose only what is legally required and will, where legally permitted, notify affected users.

5. Marketing Communications (Email & SMS)

Email Marketing

With your consent, we may send you emails about new products, offers, and company updates.

You may unsubscribe at any time via the “Unsubscribe” link in our emails.

Text (SMS/MMS) Marketing

With your explicit opt-in, we may send you recurring automated marketing messages, including cart reminders and promotions.

Message and data rates may apply.

You can opt out at any time by replying “STOP” or by contacting customerservice@innosupps.com.

We do not share your SMS opt-in consent with third parties except those needed to deliver these messages.

6. Cookies, Pixels, and Tracking Technologies

We and our third-party partners use cookies, pixels, and analytics tools to collect limited usage data, as described in this Policy. Cookies and tracking tools help us operate the Site efficiently, remember preferences, and measure campaign performance.

Types of tracking we use:

• Essential cookies: required for checkout and authentication
  

• Analytics cookies: measure performance and site usage
  

• Advertising pixels: help deliver relevant ads and track marketing attribution
  
  

You can manage or disable cookies through your browser or device settings. Some features may not function correctly if cookies are disabled.

7. International Data Transfers

If you access our Site from outside the United States, your information may be transferred to and processed in the U.S. or other countries with different data protection laws. Personal data collected through our Site is primarily stored and processed in the United States.

Where required by law (e.g., EU/EEA, UK), such transfers rely on Standard Contractual Clauses or other approved safeguards.

By using our Site, you consent to these transfers consistent with this Policy.

8. Your Rights and Choices

Our Site does not respond to browser “Do Not Track” signals but honors legally required opt-out preferences under applicable laws.

Depending on your jurisdiction, you may have the following rights regarding your personal data:

You may exercise your rights by submitting a request under Your Privacy Rights or request data deletion by contacting customerservice@innosupps.com with the subject line “Privacy Request.”

We may require identity verification before processing your request.

9. Account Deletion

You may request deletion of your account or data by contacting us via Your Privacy Rights or emailing customerservice@innosupps.com with “Delete My Account” in the subject line.

We will delete or anonymize your information unless retention is required by law, security, or transactional recordkeeping.

10. Data Retention and Security

We retain your personal data only for as long as necessary to fulfill the purposes described in this Policy, including maintaining your account, processing transactions, resolving disputes, and meeting our legal and accounting obligations.
Unless a longer retention period is required by law, we typically retain records for up to seven (7) years after your last interaction with Inno Supps.

Sensitive information, including payment data, is encrypted and transmitted using Secure Socket Layer (SSL) technology and stored in accordance with PCI DSS (Payment Card Industry Data Security Standard) compliance.

We implement administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

11. Children’s Privacy

Our Site and products are intended for adults 18 years and older.
 

We do not knowingly collect personal data from children under 13 years of age, in compliance with the U.S. Children’s Online Privacy Protection Act (COPPA) and similar international laws.
 

If we learn that we have collected such information from a child under 13 without verifiable parental consent, we will delete it promptly.

12. Third-Party Websites and Services

Our Site may contain links to third-party websites or integrations (e.g., social media, payment gateways).

We are not responsible for their privacy practices.

Please review the privacy policies of any third-party site you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Updates will be posted on this page with a new “Last Updated” date. Continued use of our Site after changes constitutes your acceptance of the revised policy.

Governing Law. This Policy and any disputes arising under it are governed by the laws of the State of Nevada, USA, except where mandatory local laws apply.

14. Contact Us

If you have questions about this Privacy Policy, your personal data, or would like to exercise your privacy rights, please contact our Team:

Inno Supps LLC
7735 Commercial Way, Suite 100
Henderson, NV 89011 USA
Email: customerservice@innosupps.com
Subject Line: “Privacy Inquiry”

For privacy-specific requests—such as data access, correction, or deletion—please include your full name, email address, and a description of your request so we can verify your identity and respond appropriately.

Dispute Resolution. Any disputes relating to data-privacy matters that cannot be resolved informally will be handled in accordance with the arbitration procedures outlined in our Terms & Conditions.